home > Info > Customer Centric Services of the Bank
1. Select Products and Services of our Bank
2. Guidelines for Opening of accounts
i. Salient features of KYC Norms and the need for production of documents for opening of accounts
ii. Facilities to old/sick/physically impaired persons
iii. Facilities to visually impaired persons
iv. Guardianship in deposit accounts-Legal Guardianship Certificate issued under the National Trust Act, 1999 empowering the disabled persons with autism, cerebral palsy, mental retardation and multiple disabilities
v. Separate line in front of each counter for senior citizen
vi. SB Account Rules
vii. Current Account rules
viii. Nomination Rules- Need for Availing Nomination facility
3. GOALS/ COMMITMENTS
i. Citizens’ Charter
ii. Bankers’ Fair Practices Code
iii. Code of Bank’s Commitment to Customers
iv. Salient features of Fair Lending Practices Code
v. Code of Bank’s Commitment to Micro and Small Enterprises
4. OUR PRINCIPLES/ SALIENT FEATURES OF OUR POLICIES
i. Policy on Deposits and our Deposits schemes to Non-Resident Indians.
ii. Policy on Collection of Cheques/ instruments
iii. Policy on Compensation to customers for deficiency in services rendered.
iv. Policy on Collection of dues and Security repossession
  v. Policy for General Management of the branches
  vi. Policy on collection of US Dollar denominated cheques
5. COMPLAINT/ GRIEVANCE REDRESS
i. Policy of Complaint/ Grievance redress
ii. Banking Ombudsman Scheme 2006
iii. Right to Information Act
6. INFORMATION / AWARENESS
i. Salient features of genuine currency notes circulated by RBI
ii. Notices on RBI Clean Note Policy
iii. Monthly Customer Meet
iv. Authentication of Pass book entries
v. Time Norms for banking services
   
 
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